Frequently Asked Questions

Below you will find FAQ for customers of our positive products shop, for members of our personal growth and positive living education, for our wider community using our website and free resources, as well as FAQ for guest writers, collaborations and more.

Orders/Shipping The Daily Positive Shop - FAQ

My order is listed in my Customer Account as *processing*. What does this mean?

“Processing” means that your order is in production being made for you and is yet to be shipped. Please note that production time takes 3-4 business days as your items are custom made to order.

How do I track the delivery of my order?

You will emailed a tracking number and tracking link for your order within 24 hours of the time your order ships (this includes a slight notification delay to allow time for the shipping carrier to update their system and show your order in transit).

If you would like to check the delivery status of your order at any time, please use that shipping tracking link. You can always easily find this link in 2 places…

  • Firstly, in the shipping notification email sent to you when your order is shipped.
  • Secondly, you will also find this shipping tracking link when you login to your Customer Account on our website and visit “My Orders” view. Click on the order, and it will display your shipping tracking link. Click here to login to your Customer Account.

Important – it can take shipping carriers between 24 – 48 hours to update their system while your package is in transit, in order to show progress from the time we dispatch it.

Why is my tracking number showing no information or as *number not found*?
A tracking number is allocated to your order by the shipping carrier. Once that number is allocated your order delivery is in progress and you will receive an email with your tracking number at that point. However, it can take up to 24-48 hours for the shipping carrier to display up-to-date tracking information about your order on their website (from when the tracking number was assigned through to the package being picked up and put into the delivery process).

Please allow at least 48 hours from when you receive your tracking number to then see tracking details on the shipping carrier website.

If that timeframe has passed and you cannot see any delivery details under your tracking number, in most cases the package will be successfully moving through the delivery process, but it's possible the carrier website has not been updated to reflect this (this could be due to their website not updating, or the package tracking label not being scanned through it's delivery), however this doesn't necessarily affect your package reaching you within the estimated delivery timeframes.

However, if 48 hours has passed and you cannot see tracking information, or your estimated delivery timeframe has passed and the package has not arrived, please do feel free to contact us at orders@thedailypositive.com and we will look into this for you.

I haven't received my tracking number, why?

Your tracking number will be emailed to you once your order has been produced and has been assigned to the shipping carrier ready for delivery. At this point the shipping carrier will assign a tracking number to your package. You will not receive a tracking number before this time. If your order is still being produced, please wait and as soon as it is ready for shipping, and the carrier has assigned the tracking number, you will then receive an email with your tracking number.

If the production timeframe has passed (more than 4 working days since you placed the order) and you have not yet received an email with your tracking number, it is often the case that your email system may have filtered the email that was sent to you. Please check your spam and trash folders for the shipping notification email with tracking number.

If you still cannot find your tracking number email, please reach out to us at orders@thedailypositive.com providing customer name, customer shipping address, customer email address entered when ordered, date order was placed. We will then research your order to identify status and be in touch.

Will my purchased items all arrive in one package?

Your order may come in multiple packages depending on what you purchased. Items are custom made to order for you. If one item is ready before others, it may ship separately. If your order is being shipped in multiple packages you will receive a shipping notification email for each package with a separate shipping tracking number for each.

A package has arrived but only some of my items are included, where are the rest?

Please note that your items are custom made to order for you, and each item may go through a different type of production and package process and timing. Mugs for example may be shipped separately to clothing items, as they are packaged differently to prevent breakage. Some clothing items may take longer to produce before shipping than others, to allow time for creation, print/dry and packaging.

If you made one order on our website with multiple items, and we ship those items in individual packages, you will receive an email with a tracking number for each shipment.

How can I check my original order details?

At any time you can refer to your original order details by logging into your shop Customer Account here on The Daily Positive website.

What does shipping cost?

Since shipping rates vary by order (based on items ordered and location for delivery), to check shipping please add your desired item(s) to your shopping cart and then the shopping cart page will display the total shipping charge. This gives you the ability to view shipping costs before finalizing your order.

**Please note that international customs fees (taxes/tariffs) will most likely apply to all shipments outside the USA. Unfortunately, The Daily Positive is unable to control these charges. Any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

I'm outside the USA, will I be charged any import taxes to receive my package?

Please note that international customs fees (taxes/tariffs) will most likely apply to all shipments outside the USA. Unfortunately, The Daily Positive is unable to control these charges. Any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

What shipping company will be delivering my order?

We ship orders within the USA via UPS (final delivery may be made by UPS or your local mail service).

International orders are shipped via UPS (final delivery made by local mail service).

How long will it take for my order to be delivered?

All orders are shipped Monday through Friday (excluding holidays).

Each product you order is customized and printed on demand especially for you (after your order has been placed), which requires some Production Time before we can ship.

Please see below for estimated Production Time and Shipping Time.

Destination
Production Time*
Shipping Time (these timeframes are provided by the carrier)**
USA3 – 4 business days5 – 7 business days
International3 – 4 business days28 business days

* Your order needs Production Time before it can be sent to you. This is because your order is custom made for you based on what you have chosen. We print-on-demand as soon as we receive your order, and this requires a number of days to complete. Please allow 3 – 4 business days for Production Time.

** SHIPPING TIMES ARE ESTIMATED DELIVERY TIMES after production. Shipping Time depends on your location. This Shipping Time is calculated from when the Production Time is finished (at which point the order is sent to you) until the order is delivered to you. Our distribution for orders is via shipping carriers who handle your order efficiently, however, sometimes there may be delays due to the shipping carrier or international customs sorting.

We send out a tracking email to you once your order has been shipped to you, with the tracking number so you can easily check the shipping carrier website at any time for an update on your order delivery status.

If it has been over 2.5 weeks since you placed an order for delivery within the USA, please do reach out to us at orders@thedailypositive.com

If it has been over 6 weeks since you placed an order for delivery internationally (outside of the USA), please do reach out to us at orders@thedailypositive.com

Can I change my order?

While we would love to be able to assist you in changing an order that you've already finalized, unfortunately once an order is placed on our website we are unable to modify that order (e.g change item type, change size, change color, change design). This is because all orders are immediately sent into production at the point you purchase on our website, and that order is then custom made especially for you based on what you selected. We ask therefore that you select your order items very carefully before finalizing your purchase.

Can I cancel my order?

When you place an order with The Daily Positive shop for a physical product, we immediately begin production of your order customized for you, made-to-order.

It is created uniquely to meet your request, through a “print on demand” process, customizing the product to the unique item, color, type, size and design that you selected when confirming your order.

Therefore, all items ordered are a final sale. Once you have placed your order on our website, the order cannot be cancelled. This is because when you confirm your order, it immediately goes into production.

We therefore ask that you select items very carefully before finalizing an order. We thank you for your understanding.

Can I exchange my purchase?

As your order is printed on demand to meet your unique request based on item, color, type, size and design (custom made-to-order), we cannot accept returns or exchanges where the reason is due to incorrect selection or change of mind.

To help you ensure you select the exact item to meet your needs, we provide complete information about sizes for all clothing items (please refer to size charts on each clothing item page in the online shop) and we ask that customers please be mindful to measure and select the correct size before finalizing an order.

Can I return my purchase?

As we have a print on demand production to create your order specially for you, custom made, we are unable to accept returns EXCEPT in the case where you have received your order and it is defective or damaged, or an incorrect item was accidentally shipped to you which did not match what you ordered.

We cannot accept returns for any other reason, including for situations such as choosing an incorrect size when ordering or for change of mind.

My order arrived with a defect/damage, how can I get a replacement?

Quality is very important to us. In the rare event that you receive an item with a defect or damage, we are very sorry and we will resolve this for you as quickly as possible. You can return the item to us and we will replace it.

We do ask that any defective/damaged item returned to us be returned in the same condition it was received (unused).

To initiate a return, please email us at orders@thedailypositive.com within 14 days of receiving your order and let us know the following details so we can create a solution for you as quickly as possible:

  • the order number
  • the name of the individual item/s that you need to return
  • what the specific defect / damage on the item is

We will then email you back with the steps to follow for sending the item/s back to us, liaising with you to provide support and information to help you return the item with ease, and we will provide details and shipping time regarding a replacement for you.

I was sent an incorrect item that doesn't match what I ordered (design, color, size, style), how can I get what I ordered?

We apologize that you have received an incorrect item that didn't match your order! We will resolve this for you as quickly as possible. You can return the item to us and we will replace it.

We do ask that the item be returned in “new condition” as it was received.

To initiate a return for an item that didn't match your order, please email us at orders@thedailypositive.com within 14 days of receiving your order and let us know the following details so we can create a solution for you as quickly as possible:

  • the order number
  • the name of the incorrect item that you need to return
  • the name of the correct item that you did order but which you did not receive

We will then email you back with the steps to follow for sending the incorrect item back to us, liaising with you to provide support and information to help you return the item with ease, and we will provide details and shipping time for sending you the correct item you ordered.

If there's a delivery problem with my order, what will happen?

If an inaccurate shipping address is provided – If your order is returned to our distribution point by the shipping carrier marked by that carrier as “undeliverable” or “return to sender”, we will contact you to arrange for the order to be redelivered once a correct address is provided. Redelivery due to inaccurate shipping address provided may mean you incur an additional shipping fee to cover the redelivery. We will liaise with you to make this process as smooth as possible.

If the shipping address is accurate, and delivery was attempted, and the package was ready to be claimed at a local post office/depot but was left unclaimed by you – if you arrange redelivery yourself directly with the shipping carrier, you may incur a redelivery fee from the shipping carrier. If the item is returned by the shipping carrier to to us in this instance (because it was unclaimed by you), we will contact you to arrange redelivery and an additional shipping fee may be incurred by you to cover the redelivery.

If the shipping address is accurate but the package was never delivered to you and is now missing in transit – we will initiate an investigation with the shipping carrier to trace the missing parcel as quickly as possible (this will be handled by the shipping carrier) and arrange delivery to you. We will do everything we can to make this process as smooth, efficient and timely as possible.

If a package has been delivered (as shown on the tracking updates provided by the shipping carrier) but you did not receive it – we ask that you contact the shipping carrier or your local post office that acts as the local delivery agent for the shipping carrier, so you can file a claim with them for the missing package.

What materials are your clothing made from?

For each clothing item, we provide a description of the materials it is made from. To view this, on the product page below the image, you will see tabs with “Product Description” and “Additional Information”. This will provide an overview of the material, weight, quality, and style.

We highly recommend that when you receive an item of clothing you've ordered from our shop, that you wash it first before wearing. Apparel that has been through the production, print and shipping process feels so much more relaxed and fresh after it's been washed and is ready for you to wear!

 

The Daily Positive Education - FAQ

How Do I Access My Resources

If you are a member of The Daily Positive education (premium online courses/programs or EvolveHQ membership), please login to the private Members Area here using your username and password (provided to you when registering) to access all your resources and the discussion forums, or to view the Support page for solutions to frequently asked questions. Alternatively, please email support@thedailypositive.com

How Do I Update My Payment Details

If you are on a payment plan or recurring membership subscription and need to update your payment details, please login to the private Members Area here using your username and password (provided to you when registering) and visit the Support page where you will find step by step instructions on how to update your payment details securely online. If you have any other questions or need further support updating your details, please email support@thedailypositive.com

How Do I Connect With Bernadette Logue

If you are a client wishing to contact Bernadette for private 1:1 Transformation Life Coaching sessions please click here.

If you are a member of The Daily Positive education and need support from Bernadette or our team regarding your course/program or EvolveHQ membership, please login to the private Members Area here using your username and password (provided to you when registering) and use the discussion forum to ask questions, comment and get support (Bernadette or one of our team will respond to you).  Alternatively, please email support@thedailypositive.com

If you wish to reach out to Bernadette for an interview, speaking engagement, or corporate work, please use the contact form below or email to collaborations@thedailypositive.com

 

The Daily Positive Wider Community - FAQ

How Do I Subscribe to The Daily Positive Emails
You can sign up here for our regular inspirational, positive emails to support a better life and a better world.

Why Am I Not Receiving Emails?

If you have subscribed to our emails but are not receiving them, it is possible your email provider is filtering them by accident. This can sometimes happen when your email provide is trying to helpfully prevent unknown/new senders from sneaking into your inbox!

To resolve this, simply check your email spam folder and trash folder and search for “The Daily Positive” then drag our emails into your inbox. You can also add our email address to your contacts list so your email system recognizes us as someone you know.

How Do I Unsubscribe From Emails?
We'd be sad to see you go, however if you wish to unsubscribe you'll find an “Unsubscribe” link at the bottom of each email we send. Simply click this link and follow the onscreen prompt to remove yourself from our email system immediately. If you are experiencing issues doing this, you can contact us via email to support@thedailypositive.com, and you will be removed asap. We aim to ensure all customer enquiries are responded to within 2 business days. (Note: You'll always be welcome here at The Daily Positive).

How Do I Remove My Personal Information?
We take your privacy and consumer rights seriously. You have the right at any time to request that any of your personal information held by The Daily Positive be permanently erased from our system, including your email address and any other personal information you may have chosen to provide to us in the course of being a subscriber to our emails, a user of our website and comments/forums, a member of our educational courses/content, or a customer of our online shop. If at any time you wish to have your personal information updated or permanently removed from our system, please contact support@thedailypositive.com and we will activate your request asap (we aim to respond to all customer enquiries within 2 business days). We will provide verification via return email to confirm when your details have been updated or removed per your request.

I Signed Up for A Free Resource But Can't Access It. Can You Help?
We're sorry to hear you've had trouble accessing a free resource that you signed up for. After entering your name and email address to receive any of our free resources (audios, videos, guides, classes), you will be immediately redirected online to access that free resource. If your internet browser has pop-up blockers enabled it may prevent our website from delivering the resource to you. Please disable pop-up blockers and then enter your name/email again to be redirected to the resource access page. Please rest assured your email will only be added to our system once.

If you have entered your details and been successfully redirected to the resource access page but for any reason you're having difficulties utilizing your free resource, please reach out to us at support@thedailypositive.com with specific details of the exact resource you are trying to access, and the exact error message you are encountering, along with the internet browser type you are using. We will do our best to help you resolve the issue.

 

The Daily Positive Guest Writers - FAQ

How Can I Write For The Daily Positive?
If you are an individual running your own personal business or blog site, and you would like to share articles on The Daily Positive, please visit the Write for Us page for everything you need to know about becoming a guest writer. We look forward to receiving your article submission.

How Do I Submit My Guest Article?
Once your article is ready to submit in alignment with our guest writing guidelines please email to submissions@thedailypositive.com

 

The Daily Positive Collaborations - FAQ

Advertising Inquiries

Sponsored/Paid Posts – We do not publish sponsored articles for companies/brands or PR agencies.

Advertising – We do not sell individual advertising space on our site. Our advertising space is reserved for our own use and for our long term strategic partnerships (see below).

JV Inquiries

Affiliate Promotion / JV opportunities – If you're interested in collaborating with TDP for a one-off or ongoing affiliate promotion or JV, please contact collaborations@thedailypositive.com

Long Term Strategic Alliances – From time to time we may partner with brands that are doing amazing work in the world, where there is a close alignment in mission and values with TDP. This is not one-off promotion but rather long term relationships involving full campaigns across all channels. For more information contact collaborations@thedailypositive.com

 

How do I contact The Daily Positive team?

Shop Customers

If you are a customer of The Daily Positive online shop (physical products), please use the FAQ here on this page, login to your shop Customer Account here, or email us at orders@thedailypositive.com

Education Members

If you are a member of The Daily Positive education (premium online courses/programs or EvolveHQ membership), please login to the private Members Area here and view the Support page, or email support@thedailypositive.com

Website/Free Resources Users

If you are part of our global community at The Daily Positive as a user of our free resources and website, please visit our Contact page here.

Guest Writers

If you are interested in guest writing for The Daily Positive website or you need details on our submissions/review process, please visit our Guest Writing Guidelines here.

JV/Collaborations

If you wish to contact us regarding a JV or collaboration please reach out to us at collaborations@thedailypositive.com

Contacting Bernadette

If you need to contact Bernadette (Leader of The Daily Positive) to book her for an interview or speaking engagement, please email collaborations@thedailypositive.com

If you need information about private 1:1 coaching with Bernadette or you're looking for her personal growth books, please click here.