When you place an order with The Daily Positive shop for a physical product, we immediately begin production of your order customized for you, made-to-order.
It is created uniquely to meet your request, through a “print on demand” process, customizing the product to the unique item, color, type, size and design that you selected when confirming your order.
Therefore, all items ordered are a final sale. Once you have placed your order on our website, the order cannot be cancelled. This is because when you confirm your order, it immediately goes into production.
We therefore ask that you select items very carefully before finalizing an order. We thank you for your understanding.
As your order is printed on demand to meet your unique request based on item, color, type, size and design (custom made-to-order), and we cannot accept returns or exchanges where the reason is due to incorrect selection or change of mind.
To help you ensure you select the exact item to meet your needs, we provide complete information about sizes for all clothing items (please refer to size charts on each clothing item page in the online shop – this is located in the table below the product image and description) and we ask that customers please be mindful to measure and select the correct size before finalizing an order.
Return & Replacement Policy
Quality is very important to us. In the rare event that an order is shipped with a defect or damage, or in the event an incorrect item was accidentally shipped to you which did not match your order, we will resolve this for you as quickly as possible. You can return the item to us and we will replace it.
We do ask that any item returned (be it defective/damaged or incorrect item received), be returned in “new condition” as it was received.
To initiate a return, please email us at firstname.lastname@example.org within 14 days of receiving your order and let us know the following details so we can create a solution for you as quickly as possible:
- the order number
- the name of the individual item/s that you need to return
- whether it is a) defective/damaged (and what the specific issue is) or b) an incorrect item was shipped to you that didn't match what you ordered.
We will then email you back with the steps to follow for sending the item/s back to us, liaising with you to provide support and information to help you return the item with ease, and we will provide details and shipping time regarding a replacement for you.
In the Event of Delivery Issues
If an inaccurate shipping address is provided – If your order is returned to our distribution point by the shipping carrier marked by that carrier as “undeliverable” or “return to sender”, we will contact you to arrange for the order to be redelivered once a correct address is provided. Re-delivery due to inaccurate shipping address provided may mean you incur an additional shipping fee to cover the re-delivery. We will liaise with you to make this process as smooth as possible.
If the shipping address is accurate, and delivery was attempted, and the package was ready to be claimed at a local post office/depot but was left unclaimed by you – if you arrange re-delivery yourself directly with the shipping carrier, you may incur a re-delivery fee from the shipping carrier. If the item is returned by the shipping carrier to to us in this instance (because it was unclaimed by you), we will contact you to arrange re-delivery and an additional shipping fee may be incurred by you to cover the re-delivery.
If the shipping address is accurate but the package was never delivered to you and is now missing in transit – we will initiate an investigation with the shipping carrier to trace the missing parcel as quickly as possible (this will be handled by the shipping carrier) and arrange delivery to you. We will do everything we can to make this process as smooth, efficient and timely as possible.
If a package has been delivered (as shown on the tracking updates provided by the shipping carrier) but you did not receive it – we ask that you contact the shipping carrier or your local post office that acts as the local delivery agent for the shipping carrier, so you can file a claim with them for the missing package.