Shipping Information

Order Processing

We love that you’re excited to get your order and know that it’s important to you, and we always aim to ship it out as quickly as possible.
All orders are processed and shipped Monday through Friday (excluding holidays).

Please see below for estimated Production Time and Shipping Time.

Production Time PLUS Shipping Time

Destination
Production Time*
Shipping Time (these timeframes are provided by the carrier)**
USA3 – 4 business days5 – 7 business days
International3 – 4 business days28 business days

* Your order needs Production Time before it can be sent to you. This is because your order is custom made for you based on what you have chosen. We print-on-demand as soon as we receive your order, and this requires a number of days to complete. Please allow 3 – 4 business days for Production Time.

** SHIPPING TIMES ARE ESTIMATED DELIVERY TIMES after production. Shipping Time depends on your location. This Shipping Time is calculated from when the Production Time is finished (at which point the order is sent to you) until the order is delivered to you. Our distribution for orders is via shipping carriers who handle your order efficiently, however, sometimes there may be delays due to the shipping carrier or international customs sorting.

Shipping Carrier Information

We ship orders out within the USA via UPS. Final delivery to you may be made by either UPS or your local mail service.

International orders are shipped via UPS. Final delivery is made by your local mail service.

International Delivery (outside the USA) – IMPORTANT – Import Taxes/Tariffs in Your Country

If you are outside the United States, Customs in your local country has to process your package when it enters your country, before it can be delivered to you. Please be aware that:

  • Customs in your country can hold up a package for a number of days.
  • Customs in your country may charge import taxes or tariffs, and any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

Shipping Rates within the USA

Since shipping rates vary by order (based on items ordered and location for delivery), to check shipping please add your desired item(s) to your shopping cart and then the shopping cart page will display the total shipping charge. This gives you the ability to view shipping costs before finalizing your order.

International Shipping Rates (outside the USA)

Since shipping rates vary by order (based on items ordered and location for delivery), to check shipping please add your desired item(s) to your shopping cart and then the shopping cart page will display the total shipping charge. This gives you the ability to view shipping costs before finalizing your order.

**Please note that international customs fees (taxes/tariffs) will most likely apply to all shipments outside the USA. Unfortunately, The Daily Positive is unable to control these charges. Any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

Where We Ship To

We ship globally however we are unable to offer shipping to Albania, Algeria, Crimea – Region of Ukraine, Cuba, Iran, North Korea, Sudan and Syria.

How to Track Your Package

You will emailed a tracking number and tracking link for your order within 24 hours of the time your order ships (this includes a slight notification delay to allow time for the shipping carrier to update their system and show your order in transit).

If you would like to check the delivery status of your order at any time, please use that shipping tracking link. You can always easily find this link in 2 places…

  • Firstly, in the shipping notification email sent to you when your order is shipped.
  • Secondly, you will also find this shipping tracking link when you login to your Customer Account on our website and visit “My Orders” view. Click on the order, and it will display your shipping tracking link. Click here to login to your Customer Account.

Important – it can take shipping carriers between 24 – 48 hours to update their system while your package is in transit, in order to show progress from the time we dispatch it.

If after 3-4 business days of placing your order you haven’t received a shipping tracking number via email, please check your spam folder, or contact orders@thedailypositive.com

How To Find Your Order Details

At any time you can refer to your original order details by logging into your shop Customer Account here on The Daily Positive website.

  • Click here to login – Shop Customer Account Login.
  • Then select “Orders” on the menu to view your order status.
  • You will then see all your orders listed. Click on the particular order you want to check, and you will see the order details plus your order shipping tracking link (this tracking link will only display once the order has actually completed production and been shipped).

Frequently Asked Questions

To view comprehensive information regarding orders, shipping, tracking, return policy and more, please click here for FAQ.

Customer Support

If you have other questions or concerns at any time please don’t hesitate to contact us, we are here to help!

Contact: orders@thedailypositive.com

Our helpdesk operates Monday-Friday.